Questions

Frequently asked

If you cannot find what you are looking for, call us. A member of our team can answer it directly.

Asked most often

Getting started

Two ways, whichever suits you better. Share your name and contact details and a member of our team will call within one business day to book your first visit. Or start the secure intake form yourself on the same page, and we will follow up to get you scheduled.

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Because your health information belongs in a medical records system, not on a marketing website. Our intake and portal run on AdvancedMD, which is built and secured for exactly that under HIPAA. You will see the address change when you get there. That is expected, and it is a good sign. Our logo is at the top of the form, and everything you send arrives with our team.

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Give yourself an unhurried sitting rather than a spare minute. The form runs in three steps: your details, your reason for visit, and a payment method to keep on file. Nothing is charged for filling it in.

Have your photo ID, your insurance card, your medication list and your pharmacy name with you. Use your phone if you can, because you will photograph the ID and the insurance card, front and back.

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No. The portal is for managing your care once you are a patient: appointments, messages and forms. If you are not sure whether you already have an account, choose Register and it will tell you.

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It is a conversation about your story, not a script read back to you. What have you tried? What helped, what did not, what made things worse? What would meaningful improvement actually look like? We take the time to hear it fully, and we do not assume prior care was right or wrong until we understand it.

We also look at the whole picture rather than one symptom, because mental health rarely lives alone: sleep, stress, focus, hormones, nutrition and physical health together. Your intake is read by a member of our team before you arrive, so we are not starting from scratch.

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Your care

It is how we work, in five steps: listen first, understand the whole picture, map a clear path, guide rather than hand off, then track and adjust. Most care starts with a chart and an assumption. We start with you.

The difference is not a single service. It is how the services connect. Therapy, medication management, Spravato®, ADHD care and integrated wellness all live under one plan and one team, so you are not bouncing between disconnected providers and care feels like a route rather than a gamble.

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Yes, across Kentucky. You can be seen at 3208 College Drive in Louisville or by telehealth, whichever works better for you.

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Six, all under one plan and one team:

  • Therapy. A supportive space with licensed clinicians to feel grounded, connected and more in control.
  • Medication management. Thoughtful prescribing, monitoring and adjustment.
  • ADHD evaluation. Thorough, structured assessment for adults and teens.
  • Spravato®. FDA-approved esketamine nasal spray for treatment-resistant depression and MDD with suicidal thoughts.
  • Genetic testing. Pharmacogenomic insight that helps us match medications to your biology.
  • Integrated health services. Men's and women's health, physical fitness, nutrition and weight loss.
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Both. We see adults and teens, and our ADHD evaluations are structured for both.

If you are arranging care for someone younger, or you are a parent who is not sure whether we are the right fit, call 502-267-5300 and a member of our team will tell you straight away.

It is where you manage appointments, message your care team and complete forms. It runs on AdvancedMD, our secure records system, and you get access once you are a patient with us. Messages are read during business hours, so call 502-267-5300 if you need help the same day.

Go to the patient portal →

Spravato®

A prescription nasal spray for adults with treatment-resistant depression, meaning depression that has not improved after two or more antidepressants at an adequate dose and duration. Where most antidepressants work on serotonin, esketamine acts on the brain's glutamate system through the NMDA receptor.

There are two routes to it. The first is that treatment-resistant depression, moderate to severe and confirmed on a standardized scale such as the PHQ-9. The second is major depressive disorder with current suicidal thoughts or behavior, alongside a broader safety plan. Both need medical and psychiatric clearance, and you need to be able to stay on site for about two hours after each dose.

You self-administer the spray yourself, here, with a member of our team in the room. It is never dispensed for you to take home.

Read about Spravato →

Roughly three hours, most of it spent sitting somewhere quiet while we keep an eye on you.

We welcome you, confirm your details and take your blood pressure. Then a short conversation with your provider about how the last session went and how today feels. You spray it yourself, with us in the room, and that part is over in a few minutes. After that you settle somewhere comfortable and we monitor you throughout, for at least two hours after every dose. Most people listen to something. Some sleep.

A snack and water when you are ready for them, your blood pressure checked again, and once your vitals and your provider both clear you, your ride takes you home. Plan on resting the remainder of the day.

Read about Spravato →

Practical

Yes. We accept:

  • Aetna
  • Anthem Blue Cross Blue Shield
  • Cigna
  • Humana
  • TRICARE
  • UnitedHealthcare

Coverage varies by plan, so we are happy to verify your benefits before your first visit. For Spravato®, we handle the prior authorization for you.

You will photograph your card during intake, so have it with you when you start.

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3208 College Drive, Louisville, KY 40299. We also offer telehealth across Kentucky.

If you are in immediate danger, call 911. If you are in emotional crisis or having thoughts of suicide, call or text 988. Embir is not an emergency service.

Still not sure?

There is no wrong first step. Tell us how to reach you and a member of our team will call within one business day, or call us now and speak to somebody today.

In crisis? Call or text 988 (Suicide & Crisis Lifeline). For emergencies, call 911.